1. Fiscal Data
Roger Pascual Pey
NIF: 46237372N
Travessera de Dalt, 21 – 08024 Barcelona
Email: flowerstobarcelona@gmail.com
(This information is included due to legal requirements but is not prominently displayed out of respect for the privacy of the self-employed individual.)
2. Service Area and Deliveries
FLOWERS TO BARCELONA delivers in Barcelona city and the metropolitan area, except for the industrial port zone of Zona Franca. Additional delivery charges may apply to specific areas such as yachts in the Port of Barcelona, residential zones in Collserola, Tibidabo, Montjuïc, or interior stands at Fira de Barcelona. We offer scheduled deliveries and same-day deliveries for orders placed before 12:00 PM. If the product is damaged or broken during transport, a replacement will be made at no additional cost.
As we work with perishable and natural products, slight variations between the image and the final product may occur. However, our policy is to maintain maximum similarity. The images of our floral arrangements and plants are real and representative.
3. Responsibility in Deliveries
FLOWERS TO BARCELONA does not assume responsibility for delivery delays when these are not directly attributable to the company or occur due to force majeure, as outlined in these terms. If the recipient is unavailable at the time of delivery, the product may be left with a family member, a person residing in the household, a building concierge, or a third party such as a courier or custodian company, who will sign the receipt and agree to deliver the product to the recipient. Providing the recipient’s phone number is mandatory along with the delivery address. If the phone number is international, it must include an active messaging service (such as WhatsApp or Telegram) and clearly indicate the country code. If the address or phone number provided is incorrect, FLOWERS TO BARCELONA will contact the customer to correct the issue and schedule a new delivery, which may incur additional costs. The company will not be responsible for nor refund any amount if delivery cannot be made due to incorrect information that has not been rectified. If the recipient refuses delivery or is unavailable for more than 72 hours (as the products are perishable), FLOWERS TO BARCELONA will inform the sender, but no refund will be issued.
4. High-Demand Dates
During high-demand periods (Valentine’s Day, Mother’s Day, All Saints’ Day, Thanksgiving, Sant Jordi, Christmas, etc.), FLOWERS TO BARCELONA cannot guarantee specific delivery times, although we will make every effort to honor requested schedules.
5. Force Majeure
Force majeure shall be understood as any unforeseeable or unavoidable event, including but not limited to: (i) technical failures or server issues, (ii) interruptions in power or telecommunications networks, (iii) cyberattacks or viruses, (iv) data transmission or storage errors, (v) natural disasters such as fires, floods, or earthquakes, (vi) strikes, social unrest, or labor disputes, (vii) shortages of fuel or electricity, (viii) accidents, wars, embargoes, blockades, or government restrictions. In any such case, FLOWERS TO BARCELONA shall be released from its delivery obligations while such circumstances persist.
6. Acceptance of Terms
The acceptance of these terms and conditions is a mandatory prerequisite for using the online store service. The client declares, under their responsibility, that they have fully read and accepted the terms of purchase and access to the website.
7. Applicable Law and Jurisdiction
These terms are governed by the laws of Catalonia and Spain. Any disputes shall be resolved in the courts of Barcelona.
8. Language Disclaimer
This English text is a non-certified translation provided for informational purposes. In the event of discrepancies between versions, the Catalan version shall prevail as the legally binding text
